Ridiculously
Difficult People
A 7-week program to amplify customer service teams
“It works because it’s leader-led”
Inclusions:
Videos
Short animated films depicting 25 scenarios
Voting
Xempli’s team voting platform
Resources
Facilitator Guide (includes questions to ask, ideas to prompt)
Expert Opinions
Expert views and discussion questions embedded in the video
Profile
Profile of team’s strengths and improvement opportunities
Workshop
Leader workshop (optional)
“It works because it’s leader-led”
Inclusions:
Videos
Short animated films depicting 25 scenarios. Short animated films depicting 25 scenarios. Short animated films
Voting
Xempli’s team voting platform. Xempli’s team voting platform. Xempli’s team voting platform
Resources
Facilitator Guide (includes questions to ask, ideas to prompt) Facilitator Guide (includes questions to ask, ideas to prompt)
Expert Opinions
Expert views and discussion questions embedded in the video. Expert views and discussion questions
Profile
Profile of team’s strengths and improvement opportunities. Profile of team’s strengths and improvement opportunities.
Workshop
Leader workshop (optional). Leader workshop (optional). Leader workshop (optional) Leader workshop (optional)
