Ridiculously
Difficult People

A 7-week program to amplify customer service teams
sketchnobkg1
“The program works because the scenarios prompt you to reflect on your choices and decide for yourself what is the right thing to do”
Customer Focus
Judgement
Self-Awareness
Teamwork
Building Trust
Growth Mindset
sketchnobkg1
“It feels like you’re watching a TV show with your team mates, and nothing like training at all”
How likely are you to recommend other teams watch this story?
recommendation
recommendation
“Right Together” What I like about this program is that it informs people that there are no absolute yes or no’s, and people can work out the answer together
Net Promoter Score
Self Engagement
Productivity
sketchnobkg1
“One hour a week for 7 weeks… everybody wanted more”
6 plus 1

“It works because it’s leader-led”

Inclusions:

Videos

Short animated films depicting 25 scenarios

Voting

Xempli’s team voting platform

Resources

Facilitator Guide (includes questions to ask, ideas to prompt)

Expert Opinions

Expert views and discussion questions embedded in the video

Profile

Profile of team’s strengths and improvement opportunities

Workshop

Leader workshop (optional)

“It works because it’s leader-led”

Inclusions:

Videos

Short animated films depicting 25 scenarios. Short animated films depicting 25 scenarios. Short animated films

Voting

Xempli’s team voting platform. Xempli’s team voting platform. Xempli’s team voting platform

Resources

Facilitator Guide (includes questions to ask, ideas to prompt) Facilitator Guide (includes questions to ask, ideas to prompt)

Expert Opinions

Expert views and discussion questions embedded in the video. Expert views and discussion questions

Profile

Profile of team’s strengths and improvement opportunities. Profile of team’s strengths and improvement opportunities.

Workshop

Leader workshop (optional). Leader workshop (optional). Leader workshop (optional) Leader workshop (optional)

“It cleverly uses story-telling to hook and seed the right mindset”

To amplify your team, speak to us for 15 minutes and we’ll personalise a program for you
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