Take action
to embed
service culture
in your customer-facing teams
Trusted by 250+ leaders
Explore the Xempli platform
Xempli is a scenario-based training platform that uses story-telling and behavioural science to embed service culture across your team.
Service culture in seven weeks
The metrics our seven-week customer service training program impacts and the issues we address.
Net Promoter Score
- Handle situations where there are conflicting priorities
- Apply judgement to identify flawed process/policy
- Influencing skills
- Deepen sense of ownership to ensure a “perfect landing”
People Engagement
- Create a supportive and motivating environment
- Encourage career ownership
- Give people context and meaning
- Make team members feel they are on a shared journey
Productivity
- Reduce error/rework rates
- Work with people and teams across silos
- Foster “problem-seeking” mindsets
- Keep customers happy even when you have to say “no”
Why Xempli?
We make the leader the hero
Xempli works because we put you, the leader, in charge of your team’s training.
You set the tone, make it real and drive excellence into everyday behaviour.
Train together to strengthen together
Behavioural science says that “teams that train together, perform better together.”
Xempli lets your people practice trackling tricky customer service scenarios together as a team.
Gain insight into what people are thinking
At the end of the customer service training program, you get a picture of your team’s strengths and improvement opportunities.
Use this data to address blind spots and continue to improve as a team.
Bring remote teams together in a meaningful way
Xempli promotes conversation at deeper level, enabling teams to bond despite physical distances.
Book a demo to let us show you how.
See the platform in action
Powered by Behavioural Science
Xempli uses the biggest ideas in behavioral science to amplify your customer service teams.
Neuroplasticity
Xempli strengthens brain functions responsible for essential skills such as empathy and judgement.
Cognitive Flexibility
Scenarios crystalise what ‘unacceptable’ looks like—making it harder to rationalise poor behaviour.
Spaced Repetition
Short, sharp sessions delivered over a long period of time forms neuro-pathways for permanent change.
Ego Depletion
Through practice the right thing do happens more often, not just on the good days.
The Whole Brain
Feel, hear, see and choose—Xempli opens up the entire brain to key messages.
Herding Instinct
Xempli calibrates group norms to gel people towards the right behaviour.
Take a test drive
Watch a sample scenario and experience how easy to use Xempli is in 5 minutes.
