Xempli Cards Library
Teams that have completed our stories say they want more. We created these cards for them.
Gather your team. Facilitate discussion. Amplify performance.
Gather your team. Facilitate discussion. Amplify performance.
A lack of trust can undermine a team. What can you do about it?
The greatest challenge faced by leaders in customer service? Consistency. Delivering great service all the time rather than most of the time…
How small changes to your surrounds can affect your life…
Which superpower would you choose? Invisibility or flight?
Sexual harassment is the kind of issue that can fracture teams and undermine performance.
We explore two common mistakes in decision making…
Take a behavioural science view of why people lie.
At times we want customer service to bend the rules to help customers. Knowing when and how to do it keeps them out of trouble.
Giving people a sense of control is one of the kindest thing you can do.
Giving out bad news is inevitably a part of everyone’s job. Here’s how to lessen the frustration.
Mastering the art of framing choices strengthens your powers of persuasion.
Is it possible to win an argument without losing good will? Yes!
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