Cybercrime is on the rise. According to the World Economic Forum, 4.5 Billion data records were breached in the first half of 2018. It could

Imagine this: the year is 2022. Polidor is a new entrant in the banking industry that behaves like a high-tech company. What’s this? This is

Responsible use of customer data is a top priority for banks. Failure to safeguard customer data or use it appropriately is an expensive mistake that

Changes in the competitive landscape is about to make ‘customer trust’ the defining game for CEOs to focus on. Here’s why. Respecting privacy isn’t just

Some people say that “Data” is the new oil. It isn’t. ‘Customer Trust’ is an even scarcer, more valuable commodity. The average lifespan of S&P

Ask any leader: “What is the one thing you would change about your people?” And invariably, “Greater Ownership” is a popular answer. There is an

How do you get service centre teams members to treat customers as they themselves would want to be treated, as opposed to just another transaction?

Ask any leader: “What is the one thing you would change about your people?” And invariably, “Greater Ownership” is a popular answer. There is an

Customer and employee negativity hurts. They undermine your best laid plans, they drive complaints up and deflate employee morale. Corporate communications are necessary, but in

Getting people to be proactive isn’t easy. Social platforms such as LinkedIn and Quora are masters at it. What is the science behind their methods?

Keeping a journal has helped great minds of our time including Albert Einstein,Virginia Wolf and Winston Churchill. Embrace their habits to achieve your greatness. This

One of the techniques of persuasion is the ability to make others feel in control: by framing options and explaining why – rather than telling

This exercise is designed to help you become more resilient, more buoyant, reduce anxiety, sleep better and turn you into a more pleasant person to

To help a CIO at a bank improve collaboration across technology teams, we produced a story that depicts scenarios faced by tech teams. To help

We’ve been looking at Behavioural Science to tell us why it is so difficult to make employees change their behaviour. We’ve come up with six